Simple to explain.
Built to deliver.
A good Blueprint starts with the business problem, not a product feature. Our solution areas group clearly defined use cases, each with a practical investigation, a responsible owner and evidence that the outcome improved.
Understand the methodFrom the first question to evidence of impact.
Our methods can be followed, challenged and improved by trained consultants. They identify the evidence to gather, the next technical checks to perform and the decision the business needs. Specialist engineering and platform-specific configuration still require the right access, knowledge and approvals.
- 01Agree
Define affected work, scope, sponsor, owner and success test.
- 02Baseline
Capture representative telemetry, tickets and employee context.
- 03Investigate
Compare cohorts, test hypotheses and confirm what is known.
- 04Test
Pilot a safe, approved intervention with rollback.
- 05Measure
Check both the technical change and employee/business result.
- 06Transfer
Leave owners, runbooks, metrics and a repeatable review.
Each engagement includes explicit evidence and scope limitations. A DEX health score is an indicator, not proof of a root cause; a completed automation is not proof that an employee's working day improved.
DEX Analysis & Intelligence.
Separate useful signals from misleading health scores. Understand who is affected, what is happening and what deserves action first.
Contextual experience baseline · reliable telemetry and score interpretation · affected cohorts · evidence-led priorities
Use cases
- DX-01 / Experience baselines and score interpretationAssess score components, weighting, coverage, comparison cohorts and the employee task behind the number.
- DX-02 / Cross-system analysisConnect endpoint, application, identity, network, service and virtual desktop evidence.
- DX-03 / Critical work journeysTrace sign-in, start-up, application access and other tasks from the employee perspective.
- DX-04 / Employee voice and cognitive frictionCorrelate sentiment, interruptions, context switching and task recovery with technical signals.
Our business and technical approach
- Agree the business task, affected people and a measurable baseline before choosing a dashboard or score.
- Check device coverage, sample quality, score weighting, relevant periods and comparison cohorts. Note what the data cannot show.
- Compare telemetry, application events, service tickets and employee accounts, including faults that interrupt concentration.
- Test competing explanations with the responsible engineering and service owners, rather than inferring root cause from one indicator.
- Prioritise intervention, remeasure employee task success and hand evidence to the relevant IT Ops, software, hardware or workplace team.
Repeatable comparisons of experience components, p90 task times, fault rates, employee feedback and real work completion. Report data gaps and uncertainty.
IT Ops Proactive Analysis & Resolution.
Find recurring technical problems, connect them to service demand and resolve them safely before they keep disrupting people.
Recurring-issue analysis · confirmed causes · controlled resolution options · service and employee outcome measures
Use cases
- IT-01 / Incident and problem intelligenceFind repeat tickets, hidden demand and patterns across users, devices, services and suppliers.
- IT-02 / Root-cause investigationConnect DEX evidence with ITSM data, change history and engineering diagnosis.
- IT-03 / Proactive remediationTest manual, service-led, self-help or event-triggered fixes with permissions and rollback.
- IT-04 / Service-desk enablementGive L1 to L3 teams actionable diagnostics, triage context and escalation evidence.
Our business and technical approach
- Rank issues by recurrence, disruption, employee harm and support cost. Clean up duplicate or misleading ticket categories.
- Link incident records to affected environments, telemetry changes and business tasks, then compare unaffected peers.
- Have engineering validate the cause and the least risky fix. Document uncertainty when evidence remains incomplete.
- Pilot an approved remedy, complete risk and rollback checks and govern any self-healing or AI-assisted action.
- Measure repeat incidents, reopens, time-to-resolution and employee disruption. Hand over triggers, runbooks and owners.
Lower recurring demand, fewer unresolved incidents and a higher proportion of people completing the intended task without risky automation.
Digital Workplace Performance.
Make business-critical digital tasks reliable across applications, physical and virtual workplaces, identity and connectivity.
End-to-end task map · measured bottlenecks · engineering recommendations · real-world acceptance tests
Use cases
- WP-01 / Virtual and cloud workspacesCitrix, VMware, VDI, Azure Virtual Desktop, Windows 365 and the full session path.
- WP-02 / Application and collaboration experiencePerformance across Microsoft 365, Teams, critical apps and their dependencies.
- WP-03 / Connectivity and locationHome, branch, mobile, shared and frontline environments.
- WP-04 / Transformation and migration readinessOS, application, endpoint, workplace and cloud-transition decisions at enterprise scale.
Our business and technical approach
- Identify the employee journey and the business result that becomes difficult when the experience slows or fails.
- Segment app, endpoint, session, location, network and identity cohorts. Capture realistic task timing and failure evidence.
- Compare healthy and affected paths, including platform configuration, dependencies, resource constraints and timing.
- Validate findings with specialist logs and delivery teams. Pilot fixes or migration options with representative users.
- Confirm task success, stability, support impact and usability before documenting standards and operational ownership.
Better task completion, reduced delays and faults, stable sessions and less workflow disruption across the relevant employee groups.
Software Optimisation.
Know what is installed, used, needed and faulting before renewing, replacing, consolidating or reclaiming software.
Version and usage inventory · performance and fault evidence · entitlement review · reclaim and rationalisation plan
Use cases
- SW-01 / Software estate and versionsFind installed versions, version drift, unsupported releases and affected user groups.
- SW-02 / Usage, licensing and reclamationIdentify dormant, duplicated, over-tiered or unneeded software and validate entitlement.
- SW-03 / Application health and resource demandLocate crashes, recurring faults, memory or CPU hotspots and version-specific problems.
- SW-04 / Rationalisation and complianceCompare business need, software policy, overlapping products and contractual restrictions.
Our business and technical approach
- Reconcile observed installations and versions with management inventories, contracts, licence entitlements and user roles.
- Separate occasional but essential applications from genuinely unused, duplicated or obsolete software.
- Analyse resource-heavy, unstable or faulting software by version, configuration, cohort and dependent service.
- Model retain, update, repair, consolidate or reclaim options with compatibility, accessibility and business exceptions.
- Pilot the proposed action, obtain owner approval and validate savings separately from employee time or future cost avoidance.
Verified entitlement and usage, fewer application faults, appropriate version coverage, justified licences and confirmed savings or cost avoidance.
Hardware Optimisation.
Make sensible decisions about physical and virtual servers, EUC equipment and the peripherals people actually use.
Observed hardware condition and use · performance and fault analysis · retain, repair, redeploy or replace recommendations
Use cases
- HW-01 / EUC lifecycle and refreshFind genuinely constrained, unsupported, ageing or underused desktops, laptops and mobile devices.
- HW-02 / Physical and virtual infrastructureCheck server and host utilisation, capacity, performance and support state.
- HW-03 / Peripherals and shared equipmentAssess docks, monitors, keyboards, mice, headsets, printers and associated drivers or software.
- HW-04 / Hardware and driver faultsInvestigate graphics, audio, storage, network and device-driver problems by model and cohort.
- HW-05 / Estate right-sizingChallenge unused assets and unnecessary duplication while protecting task, ergonomic and accessibility needs.
Our business and technical approach
- Map physical and virtual inventory, supported lifecycle, actual use and role-specific requirements beyond the main laptop.
- Combine telemetry, faults, drivers, peripherals and service records to distinguish ageing equipment from healthy older assets.
- Evaluate utilisation of servers, monitors, docks and shared equipment without assuming that fewer devices are always better.
- Model retain, repair, upgrade, redeploy, right-size or replace scenarios, including procurement, sustainability and accessibility.
- Pilot changes with representative users, confirm engineering safety and compare verified cost with real employee impact.
Reliable equipment where it is needed, fewer device and driver faults, appropriate capacity and defensible lifecycle spending.
Endpoint & Server Assurance.
Check that real endpoints and servers meet agreed management, security and compliance controls, not just what a console says.
Observed posture and inventory coverage · verified exception register · risk owners · closure evidence
Use cases
- EA-01 / Operating system and security updatesValidate OS, patch and security-update state across endpoint and server cohorts.
- EA-02 / BIOS, firmware and driversIdentify missing or problematic BIOS, firmware and driver versions and approved update paths.
- EA-03 / Encryption and configurationReview observed encryption, management-agent, baseline and configuration-policy exceptions.
- EA-04 / Governance and estate coverageReconcile active, missing, virtual, stale and retired systems against inventory and policy.
Our business and technical approach
- Agree customer-owned governance standards, compliance evidence, operational scope and risk appetite.
- Compare actual observed endpoint and server state with device management, patching, inventory and security control reports.
- Check data age, missing agents, unsupported hardware and false positives before classifying exceptions.
- Prioritise verified risks and compatibility constraints with Security, Infrastructure and application owners.
- Track authorised remediation, test for user and service impact, verify closure and transfer monitoring and exception ownership.
Fewer validated exceptions, greater trustworthy coverage, documented risk decisions and no unintended loss of service or usability. Not a security certification.
DEX Ops Adoption & Engagement.
Help employees, managers and service teams understand and use improvements, and make listening a route to better decisions.
Audience and engagement plan · accessible communications · listening loop · observed adoption and employee feedback
Use cases
- AE-01 / Relevant employee communicationsExplain what changed, why it matters and where help is available in the right channels.
- AE-02 / Listening and digital frictionExplore feedback, interruption patterns, cognitive load and issues that never become tickets.
- AE-03 / Useful technology adoptionCheck whether people can actually benefit from new tools and improved workflows.
- AE-04 / Stakeholder engagementBring end users, HR, internal communications, managers and IT owners into practical dialogue.
Our business and technical approach
- Map users and roles affected by an improvement, including accessibility, frontline and shared-device needs.
- Baseline awareness, usage, employee feedback and technical experience without unnecessary individual monitoring.
- Work with communications and service owners on honest, accessible messages, listening and support routes.
- Pilot engagement and learning with real users. Investigate differences between what IT reports and what people experience.
- Measure task success, comprehension, useful adoption and feedback closed. Hand over an ongoing engagement loop.
Employees understand and use the improvement, can complete work more easily and can see how their feedback changes decisions.
DEX Ops Strategy.
Turn DEX evidence into an owned business discipline with a realistic roadmap, governance and measurable value.
DEX Ops charter · maturity and operating model · prioritised roadmap · investment and employee outcome scorecard
Use cases
- DS-01 / Executive purpose and ownershipDefine why DEX matters, who decides and where services, HR, communications and suppliers fit.
- DS-02 / Programme strategy and roadmapSelect outcome-led use cases, investment priorities, measures and phases.
- DS-03 / Governance and operating cadenceEstablish ownership, escalation, prioritisation and measurable improvement decisions.
- DS-04 / ROI and Return on EmployeeSeparate cash, capacity and employee experience. Measure digital friction and context-switching impact rather than inventing a rate.
Our business and technical approach
- Agree strategic business outcomes with sponsors and the owners of critical employee journeys.
- Assess telemetry coverage, operational maturity, service processes, commercial constraints and stakeholder priorities.
- Build a phased plan with accountable owners, realistic first use cases, delivery capacity and decision gates.
- Define a repeatable signal, investigate, approve, improve and remeasure cycle across affected teams.
- Set an executive scorecard that distinguishes cash savings, recovered capacity, employee experience and confidence in the evidence.
Clear ownership, credible investment decisions, successful pilots and an improvement programme sustained beyond its first launch.
DEX Ops Enablement.
Give internal teams, service partners and leaders the knowledge, tools and confidence to run DEX Ops themselves.
Skills and capability review · role-based training · repeatable playbooks · tool and process integration · tested handover
Use cases
- EN-01 / Analyst and engineering capabilityBuild practical DEX investigation skills for support, IT Ops and workplace teams.
- EN-02 / Playbooks and runbooksTurn expert diagnosis into reusable steps, quality checks, governance and escalation routes.
- EN-03 / Tool and workflow enablementPut dashboards, integration paths and monitoring into everyday service processes.
- EN-04 / Partner and leadership enablementCoach delivery partners, technical leads and sponsors to make informed and repeatable decisions.
Our business and technical approach
- Assess roles, skills, existing tooling, service integration and the capabilities needed for the chosen DEX Ops outcomes.
- Create role-specific investigation methods, workshops, runbooks, decision rules and reusable example cases.
- Embed insights in the actual service workflows and tools people use, with appropriate access, review and escalation.
- Pair with analysts, engineers, service owners and partners on live or representative investigations.
- Test independent handover, measure operational confidence and identify the next gaps for the team to close.
Teams can diagnose, prioritise and improve repeatable use cases with their own skills and governance, not ongoing consultant dependency.
When the working day starts 15 minutes late.
Slow sign-in can be a symptom of an endpoint, application, policy, identity, connectivity, virtual session or supplier interaction. It also disrupts a person who was trying to begin a task. We test the technical cause and measure whether people can work with less friction afterwards.
- 01 / DEX AnalysisUnderstand the experience.Compare cohorts, component scores, sign-in timing and employee reports.
- 02 / Workplace & AssuranceProve the cause.Cross-check application, device, identity, driver, patch and virtual-session evidence.
- 03 / IT Ops ResolutionFix and prevent recurrence.Test a controlled remedy before considering service-led, user-led or automated routes.
- 04 / DEX Ops & ROECheck the human result.Measure time-to-work, recurring tickets, task resumption, feedback and ownership.
Illustrative method, not a claim that a named client had this issue or that every interruption represents a fixed number of lost minutes.
Expertise should be transferable.
The point of an Impact Blueprint is to let skilled teams follow a reasoned path, challenge the evidence and build on what they learn. It should not be a black box that only the original consultant understands.
What sits behind each engagement?
- Defined problem, in/out scope and named decision makers
- Access, privacy and data-quality checks
- Investigative steps, alternative hypotheses and evidence
- Platform-specific methods validated against actual licences
- Controlled pilots, safety checks, rollback and employee communications
- Business outcomes, transparent assumptions and handover runbooks
Detailed customer diagnostics, queries, scripts and commercial information remain confidential under the agreed NDA, data protection and intellectual-property terms. The Blueprint names describe our service areas and are not claimed as exclusive trademarks.
Start with one real problem.
Make the improvement repeatable.
We can agree a bounded use case, what evidence is available, what expertise is needed and how to demonstrate a positive business outcome.